Shipping Information

FREIGHT POLICY:

NO MINIMUM ORDER!
Shipping charges are calculated within our system based on dimensions, weight, freight class and zip code. Our freight calculator communicates with multiple carriers to determine the lowest rates available to your location. Orders are shipped FOB Akron, Ohio. Due to the wide variety of our product selection, most freight costs are not always known until after the order has shipped. Your total at checkout does not include freight costs. Freight quotes are available on request as well as special freight considerations on certain large volume customers and orders.

DELIVERY:

Orders placed and confirmed weekdays before 12pm EST typically ship the same day.

DAMAGES:

In the unlikely event you have breakage or problems with your shipment, call us at 800-773-2554 or email cservice@directfloral.com within seven days of receipt of your order and we will process your claim immediately. Do not discard the damaged item or its packaging, and we will be happy to issue you a refund.

ORDER TRACKING:

Order confirmations will be sent your email address. For this reason, please use a valid email address when placing the order. If you do not see an order confirmation after an order has been placed, please check your spam or trash folders, as sometimes the e-mails go there, based on your privacy settings.

FedEx tracking numbers are sent out the day the order ships and your invoice also contains the tracking information in the lower left corner. Invoices are emailed and available in "my account" once you log in.